Privacy Policy

1. Introduction

Welcome to DekatinAja. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our mobile application and related services.

By using DekatinAja, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1. Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Profile information and preferences
• Payment information (processed securely through third-party payment processors)
• User-generated content (reviews, comments, messages)

2.2. Device Information

We collect information about your device, including:

• Device identifiers (device ID, advertising ID)
• Device type, model, and operating system
• Mobile network information
• Browser type and version (if applicable)

2.3. Location Information

To provide location-based services, we collect precise location data when you grant permission. This includes:

• GPS coordinates
• Location-based searches and queries
• Location history (stored securely and used only to improve service)

You can control location permissions through your device settings. Note that some features may not function properly without location access.

2.4. Usage Information

We automatically collect information about how you use our services:

• App usage patterns and interactions
• Features accessed and time spent
• Search queries and preferences
• Crash reports and performance data

2.5. Sensitive Device Data

With your permission, we may access sensitive device data including:

• Camera (for profile photos and document verification)
• Photo library (for uploading images)
• Contacts (optional, for finding friends on the platform)
• Calendar (optional, for scheduling appointments)
• Microphone (for voice messages, if available)

All sensitive permissions are requested explicitly, and you can revoke them at any time through your device settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To personalize your experience and content
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations
• To protect our rights and the rights of our users

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1. Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Cloud storage and hosting
• Analytics and performance monitoring
• Customer support
• Marketing and advertising (with your consent)

These service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2. Business Partners

We may share limited information with business partners (UMKM, service providers, drivers) necessary to facilitate transactions and service delivery.

4.3. Legal Requirements

We may disclose information if required by law, legal process, or government request, or to protect rights, property, or safety.

4.4. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Children's Privacy

DekatinAja is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

For users between the ages of 13 and 18, we recommend that parents or guardians review this Privacy Policy and supervise their children's use of our services. We may require parental consent for certain features or services.

If you are under 18, please do not use our services or provide any personal information without the supervision and consent of a parent or guardian.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt-out of marketing communications and certain data processing
• Location Controls: Manage location permissions through device settings
• Account Deletion: Delete your account and associated data

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Account Deletion: When you delete your account, we will delete or anonymize your personal information according to the following schedule:

• Immediate deletion: Profile data, photos, posts, comments, and user-generated content
• 7-day retention: System backups for technical recovery purposes
• 30-day retention: Anonymized activity logs for security and legal compliance
• Permanent retention: Fully anonymized analytics data (cannot be linked back to you)

For more details about account deletion and data retention, please visit our Account Deletion page.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

10. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through the app for significant changes.

Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.